Billing & Invoices
Can I downgrade my service?
Yes! If you find your service is more than you require, if there is a lower plan available to you, you can downgrade as you wish. To downgrade while logged into our customer portal, simply choose service, then the "Upgrade/Downgrade" from the Actions ...
Can I change the promotional code for my service?
Sorry, but only 1 promotional code per order/service is allowed. Therefore promotional codes cannot be changed at a later time.
Can I change my billing cycle?
Yes! Simply submit a ticket to our Billing department and request to change your billing cycle and provide your preferred billing cycle and we will quickly update your accounts billing cycle for you. Should you have any further questions, please do ...
What payment methods and currencies does Hivium accept?
Hivium currently offers the following payment methods, 1. Credit Cards 2. Debit Cards 3. UPI 4. Net Banking 5. Wallets 6. Direct Bank Transfer 7. PayPal (On Request) Both international as well domestic payment methods are supported by Hivium. ...
How do I get a refund?
If our services did not exceed your expectations, you could request to receive a full refund within the first 30-days. After this period, even if you have prepaid for 12/24/36 months, you can still request a refund for the unused portion of your ...
How do I cancel a service?
If you need to cancel your service(s) for any reason, it’s rather simple to do. Follow this step-by-step procedure, and we hope you enjoyed your service(s)! STEP 1: Go into our customer panel (https://customer.hivium.com) — click Services, then My ...
Does Hivium send out invoices?
Hivium billing department automatically sends an invoice 3 days before it is due. This gives the client ample time to look, respond, and act upon the invoice. It is optional to pay the invoice but note that unpaid invoices will result in the ...