If our services did not exceed your expectations, you could request to
receive a full refund within the first 30-days. After this period, even
if you have prepaid for 12/24/36 months, you can still request a refund for
the unused portion of your contract (Excludes the current billing
cycle and applies only to Web Hosting, WordPress Hosting, & WooCommerce Hosting). The refund amount will be calculated by the contract
length minus the number of months used, less additional services or
over-usage and free domain costs.
A refund cannot be issued for Dedicated Servers, VPS, Private Cloud, Public Cloud, Email Hosting, Domain Registration, Domain Transfer, SSL Certificates, and Security Solutions, as mentioned in our Terms & Conditions, & Refund Policy.
Please get in touch with our billing team if you would like to know the exact refund amount before cancelling the service.
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Can I change my billing cycle?
Yes! Simply submit a ticket to our Billing department and request to change your billing cycle and provide your preferred billing cycle and we will quickly update your accounts billing cycle for you. Should you have any further questions, please do ...
Does Hivium send out invoices?
Hivium billing department automatically sends an invoice 3 days before it is due. This gives the client ample time to look, respond, and act upon the invoice. It is optional to pay the invoice but note that unpaid invoices will result in the ...
What payment methods and currencies does Hivium accept?
Hivium currently offers the following payment methods, 1. Credit Cards 2. Debit Cards 3. UPI 4. Net Banking 5. Wallets 6. Direct Bank Transfer 7. PayPal (On Request) Both international as well domestic payment methods are supported by Hivium. ...
Can I downgrade my service?
Yes! If you find your service is more than you require, if there is a lower plan available to you, you can downgrade as you wish. To downgrade while logged into our customer portal, simply choose service, then the "Upgrade/Downgrade" from the Actions ...
How do I cancel a service?
If you need to cancel your service(s) for any reason, it’s rather simple to do. Follow this step-by-step procedure, and we hope you enjoyed your service(s)! STEP 1: Go into our customer panel (https://customer.hivium.com) — click Services, then My ...