How do I cancel a service?

How do I cancel a service?

If you need to cancel your service(s) for any reason, it’s rather simple to do. Follow this step-by-step procedure, and we hope you enjoyed your service(s)!

STEP 1: Go into our customer panel (https://customer.hivium.com) — click Services, then My Services.

STEP 2: Select the product that you would like to cancel.

STEP 3: You’ll see Request Cancellation option in the left hand sidebar. Click on Request Cancellation.

STEP 4: Provide a reason for your cancellation and the type – Immediate or End Of Term.

Be aware that this does not cancel your Paypal subscriptions, these have to be cancelled manually through Paypal, which you can do on your end.

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